PLEASE NOTE: Because of the current Covid-19 global situation, some deliveries may take longer than expected. We are working very closely with our manufacturers and distributors daily to ensure the smoothest operations possible for our customers. Thank you for your patience and understanding.
Shipping is always free from Saniglo.
Most of our items are shipped through a standard international service called an e-packet. E-packet packages generally arrive within 10-20 Business Days. By using these shipping methods, our customers receive tracking numbers for the items they have purchased, allowing you to follow your package on its journey to your door. All items are shipped as soon as our suppliers process them. Order processing times may vary from product to product, but typically take 1-3 Business days after the order is placed and payment has cleared. This is not included in the overall shipping time.
Please also note, that we ship from various warehouses, so you may receive multiple packages if you order more than one item. You will receive an email with a tracking number for each package once your order has shipped. You can also view the status of your orders by visiting our website. Look for the "Track My Order" in the menu. You can also email us firstname.lastname@example.org and we can personally give you an update.
- Our shipping times are given as an estimate and are subject to change.
- Shipping times may be longer due to customs clearance, public holidays and weather.
- It can take a few days following order shipment before the tracking number becomes active in the system. If the information has not appeared on the website, please try again later. After it has appeared, It is not uncommon for 2-3 weeks (e-packet only), to go by until your tracking number updates again with an expected delivery date.
- If you haven't received your package according to the listed shipping time, please feel free to contact our customer service team.
If there is any delay in the above process we will contact you to discuss the issue. Feel free to inquire if you have any questions and a support staff member will get back to you within 1-2 Business Days. We are a small business, aspiring towards growth, we ask for your patience during the processing and delivery period.
All orders can be changed or cancelled within 24 hours of purchase. Once we have processed and shipped your order, we cannot cancel or alter it.